Resources for employers

Find the answers to the most frequently asked questions about benefits plans 

Health insurance can be complicated. To help you and your employees gain a better understanding of how your plan works, including how to help control costs, we created a list of most frequently asked questions so you can help them lead healthier lives.

1. What is an ID card, why is it important and when do I use it?
2. How do I access care internationally and what is a Guarantee of Payment (GOP)?
3. How do I find a provider in the U.S. and outside of the U.S.?
4. What information, online tools and apps are available to me when I want to use my benefits?
5. How do I file, submit, and manage claims? How long does it take to get reimbursed? What do I do if a claim is denied?
6. How do I get a prescription filled?
7. I received an Explanation of Benefits (EOB). What is an EOB and how do I read it?
8. If I need to be evacuated, who do I call and what is the process? – What do I need to know about an emergency medical evacuation?

Employer and plan administration tools

To help keep you connected to your UnitedHealthcare Global plan, we offer administrative websites and tools that help make managing employee benefit plans easier.

1. Employer eServices provides a suite of tools to simplify health plan management for employers.
   1. Receive eligibility updates
   2. Pay invoices
   3. Check out wellness tips and more
       
2. Your personalized contact and billing sheet provides you with the contact information for the people and tools you need to manage benefits and streamline plan administration. Contact your dedicated Strategic Client Manager to request a copy of your contact and billing sheet.